FAQ Topic: SmartMobile Basic

  • How do I perform a hard reset on SmartMobile Basic?

    If your device is not functioning correctly, a “Hard Reset” will…

  • What does “Tamper Detect” mean?

    If the mouthpiece is not all the way in, or if…

  • What does “Battery Low – Plug in Power” mean?

    This means that the battery is low, and the device must…

  • What does “Too Cold” mean?

    The device is too cold and must be at room temperature.…

  • What does “Too Hot” mean?

    The device is too hot and must be at room temperature.…

  • Device is not registering my test

    In order to take a test, “Ready” or “Test Required please…

  • My device will not turn on. What do I do?

    Plug the device into an electrical outlet or the USB port…

  • My device says “Face Not Detected – Please Retry” when I test

    This can happen if the camera is blocked during a test.…

  • Why is my device asking for a “Random” test?

    Your State Authority has set up a random window during that…

  • How do I turn on my device?

    Press any button on the device, or plug it into a…