FAQ Topic: SmartMobile Basic

  • What do I do if my device is not operating correctly?

    Contact 800-880-3394 and select Technical Support, or take your device to…

  • What does “Violation Lockout Test not allowed” mean?

    The device is in lockout because you have exceeded your violations…

  • What does “Service Lockout Test not allowed” mean?

    The device is in lockout due to missing your service/payment date.…

  • What does “Blow Softer” mean?

    This means you’re blowing into the device with too much pressure.…

  • What does “Blow Harder” mean?

    This means that you did not complete the test cycle. Wait…

  • What does “Do Not Inhale” mean?

    This means air was sucked from the device instead of blown…

  • What does “Temporary Lockout” or “Test required in mm:ss” mean?

    This message is displayed as a result of a failed test.…

  • What are Violations?

    Violations can be caused by breath samples which contain alcohol, as…

  • What does “MISSED TEST” mean?

    A test with the result of “PASS” was not provided during…

  • Can I take a test outside of a test window?

    Yes, but taking a test outside of a test window will…