FAQ Topic: Client Portal

  • What phones are supported by the Client Portal mobile application?

    Smart Start supports all phones that are currently being supported by…

  • Can I use my debit card?

    Yes, you can use any Visa or MasterCard debit card. Your…

  • I’m having trouble accessing my account. What are my next steps?

    Make sure you have successfully registered to the Client Portal and…

  • Can I have multiple payment options on file?

    Yes, you can have as many payment methods on file as…

  • I see that you offer different payment options (weekly, bi-weekly, monthly, bi-monthly). Please explain these options.

    These options are for your convenience to allow you to pay…

  • I previously provided my court documents, driver’s license, etc. Why do I not see it in my account?

    You are only able to see a list of documents that…

  • What do I do if I’m not comfortable uploading my documents?

    If your program requires the equipment and/or device to be installed…

  • What forms of ID can I upload?

    We require a state-issued picture ID. Most states require a state-issued…

  • What file formats for documents can I upload? JPG, PNG, PDF, etc.?

    You can upload any picture/image file such as PNG, JPG, etc.,…

  • I see an error with my information (name, phone, email, address, etc.) – how do I update that information?

    Select PROFILE in the Client Portal, whether online or through the…