FAQ Topic: Client Portal

  • Why do I need to provide documents and pictures of my driver’s license as part of the Pre-Install process?

    These documents will be required as part of the installation process…

  • What does the “Pre-Install” process mean on my Dashboard?

    The “Pre-Install” process allows you to upload required documents and watch…

  • I approved Smart Start to send text messages to my cell phone. How do I turn this off?

    Click on Settings on the top of the screen online or…

  • Can I turn off auto-pay?

    Yes. Click on Settings from the top of the screen online…

  • How do I enable auto-pay?

    Click on Settings located on the top of the screen online…

  • What is auto-pay and how does it work?

    Auto-pay is a convenient way for you to allow recurring charges…

  • Why can’t I advance my lockout date with an outstanding balance?

    It is necessary to keep your account in good-standing to advance…

  • I’m an Ignition Interlock user and am unable to purchase Unlock Codes. Why is this disabled for me?

    Some states prohibit the use of Unlock Codes for their Ignition…

  • How do I change my password?

    Click on Settings on the top of the screen online or…

  • How do I add a credit card to make a payment?

    You can add a credit card to the Client Portal either…