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Client Support

Frequently Asked Questions

Q:

I’m an Ignition Interlock user and am unable to purchase Unlock Codes. Why is this disabled for me?

A:

Some states prohibit the use of Unlock Codes for their Ignition Interlock programs. In addition, some states limit the number of Unlock Codes allowed per service period. If you believe you have received this message in error, please contact our Customer Care Center at (800) 831-3299.