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Client Support

Frequently Asked Questions

Q:

Why do I need to provide documents and pictures of my driver’s license as part of the Pre-Install process?

A:

These documents will be required as part of the installation process at a Smart Start service center. The Client Portal allows you to upload these documents before the actual installation appointment. If you’re unsure what you need to upload, feel free to call our Customer Care Center at (800) 831-3299.