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Client Support

Frequently Asked Questions

Q:

I see an error with my information (name, phone, email, address, etc.) – how do I update that information?

A:

Select PROFILE in the Client Portal, whether online or through the app. You can update any field that is not grayed out. If you need to update grayed out fields, please call our Customer Care Center for assistance at (844) 860-0227. NOTE: If you update your email, you will be required to verify this change by accessing your previous email account. This ensures a secure process that protects your information.