FAQ Topic: SmartMobile Classic

  • What does “Too Cold” mean?

    “Too Cold” means that the unit is too cold and must…

  • What does “Too Hot” mean?

    “Too Hot” means that the unit is too hot and must…

  • Why won’t my battery charge?

    Sometimes, the charger cable may seem difficult to plug in. Make…

  • Why won’t the device allow a test when I blow?

    In order to take a test, “Ready,” “Blow,” or “Test Required”…

  • My unit won’t turn on. What do I do?

    Plug the device into an electrical outlet or the USB port…

  • What does “Error 9” mean?

    “Error 9” appears when the unit is doing internal testing. This…

  • How do I reset my device?

    You can perform a hard reset of your device by pressing…

  • What does “Tamper Detect” mean?

    If the mouthpiece is not all the way in, or if…

  • What does “Battery Low – Plug in Power” mean?

    This means that the battery is low and the unit must…

  • What does “Error 4” mean?

    “Error 4” means that the internal modem is having problems connecting.…