FAQ Topic: SmartMobile Classic

  • My unit says “No Face Detected – Please Retry” when I test. Why?

    This can happen if the camera is blocked. You may also…

  • Why is my device randomly asking for weekend tests?

    Your State Authority has set up a random window during that…

  • My next appointment is listed as being too soon. I thought I only had to come in once every six months?

    The unit only has to be calibrated every six months. However,…

  • How do I turn my device on?

    Press the “0” key one time. There is no need to…

  • What do I do if my device is not operating correctly?

    Contact 1-800-880-3394 and select Technical Support, or take your device to…

  • What does “CELL CALL-IN” mean?

    The device’s cellular unit is downloading your data over the cellular…

  • What does “LOCKOUT SRVC” mean?

    The device is in lockout due to missing your service date.…

  • What does “LOCKOUT VIOL” mean?

    The device is in lockout due to exceeding your violations limit.…

  • What does “Blow Softer” mean?

    This means the air is being blown into the unit with…

  • What does “Blow Harder” mean?

    This means that you did not complete the test cycle. Wait…