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Client Support

Frequently Asked Questions

Q:

What does “CELL CALL-IN” mean?

A:

The device’s cellular unit is downloading your data over the cellular network. Do NOT unplug your unit during this process. You are not allowed to take a test during this time. You must allow the unit to complete this cellular data upload process. Unplugging the SmartMobile unit during the cellular upload process will not stop the data uploading. The SmartMobile unit will continue calling until it is finished, and unplugging the SmartMobile unit will only delay this process. It is your responsibility to keep the SmartMobile unit plugged in at all times in an area with good cellular signal.

Because it has a battery, SmartMobile does not have to be plugged in to be uploading data. If this message remains for more than 30 minutes, the cellular network could be overloaded. Your data upload will complete when the overload clears.