FAQ Topic: SmartMobile Insight

  • What does “Calibration Due” mean?

    Call 844-785-7971 to schedule a calibration for your device. You may…

  • What do I do if I blew a violation?

    You will be asked to provide retests. This is to prove…

  • What do I do if I miss a test?

    Although it does not reverse a missed test, it is a…

  • What do I do if my device is not operating correctly?

    Email [email protected] (preferred) or call (844) 785-7971. If you email, you…

  • Why won’t my device find my face?

    If you do not have adequate lighting, the device may fail…

  • Why won’t my device allow me to test?

    In order to take a test, first “Press button to start…

  • What does “Too Hot” or “Too Cold” mean?

    This means that the unit is too hot or too cold.…

  • What does “Battery low plug into power” mean?

    This means that the battery is low, and the unit must…

  • How do I reset my device?

    Hold down the center button for 30 seconds.

  • How do I turn off my device?

    The device will “time out” due to inactivity if it is…