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Client Support

Frequently Asked Questions

Q:

What does “Data Upload” mean?

A:

The device is uploading/downloading your data over the cellular network. You are not allowed to take a test during this time. Unplugging the SmartMobile Insight™ device during the cellular upload/download process will not stop the data transfer.

If this message remains for more than 10 minutes, unplug your device and allow the device to power down.