Frequently Asked Questions

This means you have lost all your points and have exceeded the violation grace period. You must now call (800) 831-3299 to obtain a one-time unlock code in order to take the vehicle to a Smart Start service center. You can also click here to obtain a one-time, six-hour unlock code. You must take your vehicle to a service center within 6 hours of entering the code to regain the use of your device. If you fail to take your vehicle to the nearest service center within 6 hours, you will unfortunately have to tow your vehicle at your own expense.